Our Priority Assurance™ Pledge to You

What Makes us Different:

1. You Can Expect a Response From Us Within One Hour – Guaranteed.
   Our professional technicians will answer your computer IT support problem without delay or it will be returned by an expert technician within 60 minutes or less. There is no charge for our response and evaluation if we don’t get back to you in that one hour time frame.
2. Same-Day Repair.
   Why wait all day for your computer to be repaired? Your computer IT network is important to you. Our remote network IT support services are the answer to this. You can even access your computer network remotely through our network support services. We’ll dispatch a technician within one business day if we’re not able to fix it remotely.
3. No Technical Jargon.
   You’ll get the clear answers to your computer and IT support questions that you deserve. Don’t worry – there is no “geek speak” by our team of IT support technicians.
4. Our Guarantee -100% Unconditional Satisfaction.
   Our IT consulting and technology support services will give you the satisfaction you deserve. With our IT management services, nothing will get in the way to make sure you are a happy client.
5. A Clear and Certain Outcome – No Unwanted Surprises.
   You can plan on no damage being done to your network and data. We evaluate first to see if there are any potential risks before we begin computer maintenance services. Any significant risks will be addressed with clear explanation as we obtain your authorization before we perform the work. Another option is to have your systems completely backed up before we start to fix your equipment.
6. Every Project Completed On-Budget and On-Time.
   There will be absolutely no hidden fees or upcharge as we perform your network services and IT consulting. This sometimes happens in the industry by unethical and incompetent technicians. We do the right thing and make no excuses. Your IT support project will be completed within time constraints, scope, and budget.
7. Invoices Will Be Accurate – Guaranteed.
   Each bill will from us will be completely accurate – guaranteed. All IT management services charges are pre-approved; you’ll always know what you are paying for.

** Some service guarantees are applicable only to clients covered by our Priority Assurance™ Service Agreements.